Questions and answers

Upload photos from your phone or computer, pick a style and calm music, and we put the video together. Watch it, change anything you like, and download it when it feels right.

Once the photos are uploaded, the preview is ready within 4 minutes, even for 250 photos. Finding and gathering the photos is usually the slow part. If the service is very soon, write to us and we'll help.

Yes. You can add photos, take some out and change the order as often as you like, before and after you pay. Family can keep sending theirs through the family link.

Yes. Type their name and the years of their life, and the video opens with them. You can change the words any time before you download.

Families and funeral homes call it a memorial video, a funeral slideshow, a tribute video or a celebration of life video. They mean the same thing: photos of a life set to music, shown at the service and shared afterwards. See some examples.

Yes, with PowerPoint, Google Slides or the Photos app on a phone, if you have time to place each photo yourself. With us, making and watching the whole preview is free, and you pay $49 only when you download the video. Our guide walks through both ways.

Yes. Write to support@inmemoryvideo.com and a real person will walk you through each step. The help is free.

Photos from a phone or computer and scans of printed photos, in JPG, PNG or HEIC. An old print can simply be photographed lying flat by a window in daylight. Please upload only photos you have the right to use.

There's no right number. As a rough guide, each photo stays on screen for 5 to 7 seconds, so 60 photos make a video of about 5 to 7 minutes. Our guide helps you plan.

Press Sort by age and we look at how old they seem in each photo, then lay the photos out from childhood onward. It's a first draft: you check it and move any photo that's out of place. It's included in the price.

Most families go from childhood to the last years, so the video tells a life in order. We suggest that order by age and you move any photo you like. Some families group photos by theme instead: family, travel, the holidays.

Calm instrumental music from our library, chosen for moments like this. You can listen to each piece before you pick it. The photos move with the music, so the video ends when the music does.

Yes. You can upload up to 10 songs as MP3 or M4A files. Use only songs you have the right to use: you confirm that before the upload. Sites like YouTube and Facebook may mute or block a video with a well-known recording.

Send them the family link by text or email. They open it on their phones and add photos, no account needed. You choose which photos go into the video.

Yes. Along with the video you get a memorial page. Send the link to anyone, near or far, and they can watch it there.

Yes. The MP4 file plays on a laptop, a TV or a projector, so you can show it at the service, at home or at a family gathering.

A USB stick, yes: download the MP4 and copy it there. Ask the funeral home what they play from; an MP4 works on almost any laptop, and on most TVs with a USB port. We don't burn DVDs.

No. Your video is saved at a private link that only you and the people you share it with can open. To save your project, we ask for your email and send that link to it, so you can come back from any device. There's no password.

Making and watching your preview is free. When you're happy with it, you pay $49, once. You get the video to download, a PowerPoint file of the slides and a memorial page. Nothing renews. See pricing.

Yes. The PowerPoint file of your slides on its own costs $25. If you decide on the video later, it costs the full $49: the $25 isn't taken off.

Write to us within 30 days of payment and we'll return the full amount to your card. You don't need to explain why. Details in the refund policy.

You and the people you share the link with. Our team opens a project only to help you or to fix a problem with your video. We use the photos only to make your video and memorial page. When you press Sort by age, the photos go to the AI services that estimate ages for us, and only for that. We don't sell them, and we don't use them to train AI. Ask us any time and we'll delete everything. More in our privacy policy.

Write to support@inmemoryvideo.com. A real person reads every message and usually answers within one business day.

For one thing: to suggest the order of the photos by how old the person looks in each one. The video itself is put together from your photos and music automatically, and you check and change anything before you download.

No. We make memorial videos from the photos you upload. We don't arrange funerals, burials or cremations, and we don't provide counseling.